Page 47 - PELAPORAN SEMINAR i-IMATEC

1. The designs are taken seriously, whereby most efforts are directed in doing

workshops and writing strategies without much deliverables.
2. Projects were delivered but face rejection and could not last longer in service.

3. Difficulties in sustaining the design for massive scale projects.

Besides these, the speaker also highlighted that the services delivered to citizen

should be self-explanatory to create positive image in the citizen. Any unfixed
problems in delivering the services, needs a different kind of method to care for the

problem. The bigger the problem, the bigger the teamwork needed to care the
problem. Therefore, transformation needs a true team support. This can be achieved

with the concept of standard assurance that ensures money are spent only on

needed digital and technology as well as establishing quality during development
process.

The speaker elaborated that the main challenge that faced by UK government in 2009

is that expenses on IT costs £16bn, which is 1% of the UK economy. The main
objectives then were to help organisations stop unnecessary expenditure, to help

organisations deliver value for money, to help organisations deliver sustainable

government reform, and to help a smarter, cross government approach by leveraging
central expertise. Through standard assurance, huge amount of money has been

saved as :

 2011-12 : Saved £312m
 2012-13 : Saved £500m

 2013-14 : Saved £1bn+

A total of £1.7bn has been saved until 2014.This savings were possible because all

projects are verified against control processes before it is awarded. No new contracts
over £100m were given and extension were not given for projects unable to deliver on

time. Departments were given opportunity to make needed changes to get better at
‘assurance’ in delivery projects as well as meeting citizen’s needs.

As an effort to make the assurance process better and easier, a pipeline based

assurance, known as Iterating Service Assessments was introduced in 350 services
to ensure its standard. Iterating service Assessments involves three level of

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