Page 48 - PELAPORAN SEMINAR i-IMATEC

assessment: Alpha Assessment, Beta Assessment and Live Assessment, as shown

in Figure 3. Through this assessment, about 60% of the services passed the first time
and 82% of the services passed the second time.

Figure 3: Iterating Service Assessments

The speaker clarified that through this assessment, it was discovered that

i) assessment as principle was felt to be important
ii) assessment meetings ranged from friendly to ferocious

iii) assessors can struggle to get a true picture of what was going on
iv) there is no formally agreed benchmark of good assessment of services

v) one assessment type does not fit all.

With these findings, a Continuous Assessment Model as shown in Figure 4 was

piloted.

Figure 4: Continuous Assessment Model

The following are the findings from the Continuous Assessment Model:

 One person cannot effectively assess AND mentor a service team at the same
time

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