Page 49 - PELAPORAN SEMINAR i-IMATEC

 Service teams and assessors need structure to make the most of their

interactions.
 The thing needs to be flexible - a one hour/fortnightly meeting does not work in

all circumstances

 Expectations needs to be set about what the team should do with
recommendations.

 We need a better understanding of the different ‘types’ of service team and their

needs.

The speaker then explained that a process called Service Team Profiling was

introduced to facilitate the findings from the continuous assessment model. Service
Team Profiling was carried out on 82 service teams that was involve in GDS service

assessments. Three main information was collected: Capability, Engagement with

GDS and Enablement. The results obtained are shown in Figure 5:

Figure 5: Service Team Profiling

From Figure 5, about 60% of the service team are within Performers & Experience

group, 25% within High Potential & Early Promise and 15% in Constrained. However,
the % breakdown for teams that do internal assessments was not known. Thus, to

solve this problem, the supporting teams were made distinct from the assessing
teams.

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