Page 138 - 100 - HR Management Manual

What NOT to Include: We don’t include trivial things that would already be known by a person
in that position.

For example: If we were writing a procedure on how and when
to make coffee in the reception area we would not say: “Putting
one foot in front of the other, walk to the drawer and open it
with your hand on the drawer handle”.

We don’t include details that are written in another procedure. Doing
this could make procedures way too long. We just refer to the other
procedure NAME, not the procedure number.

We don’t use prices, people’s names, or brand names in procedures.
This keeps us from having to edit procedures every time we change
prices, people, or products.

Drill/Quiz for Procedures Writing”:

1. This procedure does not have a specific drill or quiz. You will be referring to “Procedures
Writing” as you start to write procedures. Your supervisor will see the procedure you wrote and
give you tips. Eventually the owner will see the procedure before it goes into the master copy of
the manual.
2. One page a time discuss this “procedure writing” procedure with your supervisor. Get into a
discussion on each page as if you were writing a specific procedure for those you manage.
Discuss what you would include and what you would not.

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