Page 137 - 100 - HR Management Manual

 Drill/Quiz: We always include this at the end. The questions and
drill must include the parts that are typically missed or not
understood. Ask very pointed questions. The questions and/or drill
must be oriented in a way that the trainer and trainee is 100%
confident that the staff will follow the procedure and WANTS to.
We usually assure this by asking:
o Why do we have this procedure?
o What would happen if we didn’t do this? Or did it in a
different way? You must get an answer on this as it shows
the staff member that not doing it or doing it differently is
always worse in the long run, for the entire team AND FOR
THAT PERSON!
o Demonstrate the procedure in front of your trainer. In
many procedures you will need to have the staff member
SHOW YOU they can do it as written. Just saying they can is
not enough. It also gives them as much time as they need
to PRACTICE it.
o The time it takes to complete a drill/quiz varies based on
the procedure itself and that individual staff member. If
you are sure it will be done in 2 minutes you are fine to
finish and sign-off. If it takes 2 hours or more that is fine
too. Not taking the time is worse! If they don’t do the
procedure or can’t do it several people will be spending
several hours fixing all the problems afterword….and those
people will be spending those hours every week.

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