Page 139 - 100 - HR Management Manual

HR320 – Emotional Intelligence (EI) Tips

Results Statement: Print one page for each candidate immediately following BOTH the
short and long interviews. Fill it out immediately after the interview and
put it in with the candidate’s files.

Primary Responsible Position: Executive Director

Participating Positions: All positions who supervise others. Ideally all staff too.

Four Parts of EI: Self-Awareness – Are you aware of how your emotions control you?
Self-Management – Do you have reasonable control of your emotions?
Social Awareness – Are you aware of others emotions?
Relationship Management – Can you improve the relationship based on
others emotions?

Self-Awareness: “You don’t get to decide how others INERPRET you!” How people
perceive is simply a reality. It’s a fact. If it’s not good it can be
improved, but only by you.

Know WHAT and WHO pushes your buttons. Be ready for what it is.
Don’t react emotionally. Keep those people away from the
organization.

Unlike animals who only act on instinct, between a stimulus and your
response you can CHOOSE your response. You don’t have to react
immediately. You don’t have to react based on the conditions or your
conditioning from you parents. You get to think it through and decide.

Emotions are more powerful than intellect! Handle emotions and you
will be more successful. Everyone around you will be happen.

“Everyone has the right to share their feelings at work. They DON’T
have the right to dump their feelings on everyone around them.”

Self-Management: You cannot get emotionally drained from ONE negative interaction. You
will have 3-4 negative interactions every single day in veterinary
medicine.

“Venting” only goes UP the hierarchy chart. “Gossiping” is sideways or
down. “Complaining” is not offering a possible solution. Recognize
what it is.

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