Page 135 - 100 - HR Management Manual

HR310 – Procedures Writing

Results Statement: To provide great leadership for all staff by writing great procedures
(systems). The resulting written procedures should minimize time and
errors while maximizing patient care, client service, and staff
competence.

Procedures should be repeatable without having to “remind” staff or
having staff “remember” to do it.

Each written procedure should clearly define what is expected and
inspire the staff member in some way because it gives them more
confidence and peace.

Primary Responsible Position: Owner

Participating Positions: All supervisors

Grammar and Format:

 Procedures are grouped by position with all the procedures used in
that position in one MS Word file.
 Procedures start with the position agreement then follow in
alphabetical order (except HR manual procedures which are in
chronological order)
 We use the “Calibri” font in size 11 for ALL procedures.
 Certain parts are in bold and indented in a way that leaved about
30-40% white/blank space or image.
 We try to always add an image that is simple or funny so it’s easier
to remember and find later.
 Procedures should be as SHORT and as SIMPLE as needed to get the
job done. It’s intended to be used while working. It’s not a text
book.

Titles: Titles start with the main word you would look for. This makes more
sense when it’s put into the table of contents.

Titles are in the “Calibri” font, size 18, bold, and centered…not
underlined.

Titles do NOT include the word “procedure”.

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