Page 38 - Receptionist

The Appointment Box will pop up. The cursor will be in the Notes… section. This is where you will type
all relevant information regarding the appointment.

 Date/Time stamp with your initials (Ctrl+D)
 Enter the type of grooming appointment
 Once all appointment information has been entered click Done.
 Remind new client that pet(s) must have the following current vaccinations
and negative fecal test within the last year in order to board. This is required
for their pet(s) safety and the safety of other pets.
 If not current: Offer that we can:
o Have a complimentary new patient doctor exam here. We can
update the vaccine(s) and/or fecal while they are boarding.

**** IMPORTANT: IF THE PET IS DUE FOR SERVICES IN ADDITION TO THE GROOM MAKE
SURE THEY KNOW NOW!! OFFER TO GO OVER WHAT IS REQUIRED AND THE
APPROXIMATE COST NOW WHILE BOOKING!! WE DON’T WANT TO SURPRISE THE
CLIENTS WITH EXTRA SERVICES AND COSTS AFTER THEY ARRIVE! ****

 or -
o The client can bring in or send ahead of time proof of vaccinations
and a negative fecal test within the last year.
- Dogs:
- *Current Rabies + Distemper, Parvo, Parainfluenza + Leptospirosis + Bordetella
- Fecal – negative test within the last year
- Cats:
- *Current Rabies + Feline Distemper + Feline Leukemia
- Fecal – negative test within the last year
- * Note: See separate procedure for vaccine guidelines or see AVImark reminders for
that individual pet after vaccine history is entered

 Thank the client for calling: “Thank you for calling us today, we will call the
day before your appointment as a courtesy to remind you about (‘s)
grooming appointment. If there is a change in your schedule, please call
us and we can help you reschedule”

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