Page 92 - Approved Annual Budget FY 2019-2020_Flat

General Fund

Passport Facility
www.mcallen.net/departments/passports

Mission Department Summary
Statement: Actual Adj. Budget Estimated Budget
Dedicated to Expenditure Detail: 17-18 18-19 18-19 19-20
processing Personnel Services
applications for a U.S. Salaries and Wages $ 75,549 $ 81,716 $ 79,599 $ 122,562
Passport with the Employee Benefits 20,463 20,411 20,411 41,041
highest regard to Supplies 2,379 1,925 1,925 2,225
integrity, Other Services and Charges 4,084 7,570 7,570 8,320
confidentiality and Maintenance - 200 - 200
superior customer
service. Operations Subtotal 102,475 111,822 109,505 174,348
Capital Outlay - - - -
Total Expenditures $ 102,475 $ 111,822 $ 109,505 $ 174,348
PERSONNEL
Exempt - - - -
Non-Exempt 2 2 2 4
Part-Time 1 1 1 -
Total Positions Authorized 3 3 3 4

Contact Us: MAJOR FY 19-20 GOALS
Norma Rodriguez 1.) Continue providing good customer service and complying with City's core values.
Passport Services 2.) Continue Passport Acceptance Facility Outreach and opening the facility the second
Coordinator
221 S. 15th Street Saturday of the month.
McAllen, TX 78501 3.) Continue to comply with the Annual Acceptance Agent Re-Certification required by the
(956) 681-1450 US Dept of State.
4.) Improve the efficiency of the Passport Division.

Description: Performance Measures
The City of McAllen is Actual Goal Estimated Goal
able to offer an FY 17-18 FY 18-19 FY 18-19 FY 19-20
essential service in a
central location in the Inputs:
heart of the city Number of full time employees 3 3 3 4
convenient to the Department expenditures $ 102,475 $ 111,822 $ 109,505 $ 174,348
traveling public Outputs:
(transit facility), and Number of walk-ins assisted with
also offering an questions and information only 15,190 13,500 21,000 19,000
additional service
being notary public Number of applications processed for
service. US Passport Book 9,937 10,000 15,000 14,000
Number of applications processed for
US Passport Card 8,000
Passport photos taken 8,006 7,000 12,000 8,500
Effectiveness Measures:
Average number of walk-ins assisted
with questions and information only 80 90 80 90
Average number of applications
processed for US Passport Book per
employee daily 25 25 25 25
Average number of applications
processed for US Passport Card per
employee daily 25 25 25 25
Average cost of applications processed
for US Passport Book $ 35 $ 35 $ 35 $ 35
Average cost of applications processed
for US Passport Card $35 $ 35 $35 $35
Department expenditures per capita $ 0.70 $ 0.76 $ 0.73 $ 1.15

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