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5) The NACC should publicize the procedures, time frame and assessment methods

so that provincial offices and local administrative organizations become aware of this information
and subsequently plan to conduct the ITA in a timely fashion and with adequate assessment tools.
6) The NACC should organize a meeting or training for executives and relevant
personnel of provincial offices and local administrative organizations. The aim of the meeting or

training is to create an understanding of the ITAS and guidelines to pass the ITA criteria. Further-
more, there should be a provincial ITA clinic that is managed by a provincial office of the NACC
or a designated coordinator of the provincial offices and local administrative organizations. The

clinic would advise assessed organizations, especially the organizations that urgently need to
achieve a higher ITA score and should receive help regularly and continuously during and after
the ITA.

7)The ITAS system should be reliable and highly responsive and support a large
number of concurrent users.
8) The NACC should review the ITT and EIT assessment results and update its as-

sessment questionnaires for future use accordingly. The update is necessary as all assessed orga-
nizations would try to prepare for the next assessment in order to achieve the goal of very good
performance. Examples of the preparation include seeking cooperation of officers on the assessment
and defining a list of external stakeholders. Such preparation may not lead to an accurate assess-

ment of the organizations.
9) After the completion of the ITA, the NACC should review if the assessments

methodology, tools, and indicators used were suitable or met an expectation. For example, in a
certain provincial office or local administrative organization, the number of respondents could be
lower than a set threshold.
10) The NACC should create an instruction manual and a help desk system for the

ITAS. The help desk system should be online, operate around the clock and be maintained by a
designated system administrator.
11) The NACC should define clear measures or principles for assessed organizations

to follow after they complete the ITA. These measures aim at all assessed organizations, regardless
of their performance outcomes, and offices that adopt provincial policies.
12) The score assignment of the OIT should be changed to multiple levels, instead

of binary levels. Specifically, in the existing score assignment, if there is one missing operation, a
rating score will become zero. This harsh grading may cause a lowered incentive in the assessed
organizations to try to improve in the future.

13) The NACC should encourage both regional and provincial offices of the NACC
to act as a mentor, give suggestions or consultations, and supervise operations of the assessed
organizations until they reach the target performance level.

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