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4) Implement a human resource development policy, provide scholarships and
training, and arrange field trips. Moreover, these actions must be aligned with the vision and mis-

sion of the organizations and support the organizational structure.
5) Apply technology to create a government property loan system that can reduce
processing time and the number of processes involved. In addition, promote the use of this system

in the organizations by, for example, training personnel.
6) Provide a channel for internal stakeholders to report suspicious activities or make

a complaint. Furthermore, implement a measure to protect the complainants from any negative
effects of reporting and keep details of the complaint confidential. In addition, appoint a commit-
tee to investigate all submitted complaints.

2) EIT
The measured results in the EIT were like the results in the IIT. In particular, the ITA scores

of the assessed organizations in all provinces were at the very good performance level. As pre-
sented above, their average score was as high as 88.64. Nevertheless, to increase a future rating
score in the EIT, the assessed organizations should:

1) Train relevant personnel to deliver customer services with transparency and in
accordance with the set procedures and time frame.

2) Publicize organization’s achievements, awards or suitable information. The pub-
lication should be carried out effectively and through multiple channels, causing the public to
access these published data easily or effortlessly.

3) Allow external stakeholders, such as, people and other government agencies
who received services from or contacted the organizations, to participate in an improvement

process that aims to enable enhanced services and increase transparency in the workplace.
3) OIT
The measured results in the OIT were different from those in the IIT and EIT. Specifically,

the ITA scores in the OIT of the assessed organizations in all provinces were not at same perfor-
mance level. Only Nakhonsawan province achieved the very good performance level, whereas

the remaining 8 provinces achieved the good performance level. Hence, Nakhonsawan province
should continue to conduct its operations to maintain the goal of the very good performance
level. In contrast, some improvements are essential for the other provinces to reach the goal of

the very good performance level. For example, these assessed organizations should:
1) Develop their own websites that are compliant with the data structure defined

in the OIT. Furthermore, designate a web or system administrator to create, upload and maintain
data so that the data are both up-to-date and correct, meeting the assessment objectives of the
ITA online system.

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