Page 32 - MercNET User's Guide

If you have any claims or warranty order requests on hold (claims that have been started, but not submitted)
they will be displayed here. To continue working on a claim that is on hold, select the serial number link to
open the claim.

Create a Warranty Order (Pre-Auth Request)
Only products that are within standard warranty or product protection periods or have an open fix bulletin
(recall) are eligible for warranty orders. Contact Technical Service for pre-authorizations for product out of
warranty or if any one part’s cost exceeds $10,000, dealer cost.

1. Enter the customer’s First Name (if applicable)
2. Enter the customer’s Last Name (if applicable)
3. Enter the Serial Number (if applicable)
4. Select Warranty Order (Pre-Auth Request)
5. Select the appropriate Claim Option(s)
o Select Stock Inventory if the product is not registered to a consumer. It is not necessary to
include a consumer name since the product has not been sold.
o Select Standard for an original engine component failure under warranty due to a defect in
material or workmanship
o Select P&A/Reman/Quicksilver for one of the following reasons:
▪ The part was not an original component of the engine but was installed upon engine
purchase (serial number required).
▪ The part was sold to a retail customer (serial number not required), either over-the-
counter or via a service work order and the part was defective. Purchase receipt or work
order copy required.
▪ The claim is for a Certified Pre-Owned engine (serial number required)
o Select MotorGuide if this request is for a MotorGuide trolling motor. If you select MotorGuide,
you will be prompted to enter the model number.
o If this is not a stock inventory, P&A, or MotorGuide request, select nothing
6. Select Create

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