Page 204 - CRC_One Report 2021_EN
P. 204
Business Overview and Performance Corporate Governance Financial Statements Enclosure
Talent Attraction and Retention Performance
Performance 2019 2020 2021
Turnover Rate 50% 48% 31%
3.4.2.2 Human Capital Development
The Company recognizes the significance human capital development to enable employees to respond to changes
in business in a timely manner. In 2021, the Company focused its human capital development programs based
on Talent development, Leadership development, and Omnichannel development that would result in enhancing
employees’ capability to operate via customer-centric and digital platform.
01
Talent Development
• Lead People and Business
• CRC Community of practice
• Career Development / Exposure
02 03
Leadership Omnichannel
Development Development
Customer
Centric
Omnichanel
Learning Motivation Learning Engagement
Workshop COP E-Learning Gamification Blended
Best Learning Experience
204 Annual Report 2021 (Form 56-1 One-Report)
