Page 205 - CRC_One Report 2021_EN

Business Overview and Performance Corporate Governance Financial Statements Enclosure

Omnichannel Development Project
The Omnichannel Development Project provides employees with the opportunity to learn and gain a deeper
understanding of the Omnichannel platform as an essential part of the Company’s business including
business transformation. Employees will be given the task of initiating projects that will apply Omnichannel
platform to the actual business operation. The project consists of:

Knowing Sharing
Online Learning Session and Assignment

Virtual Kick-Off Summarizing of the Online Presentation
Learning Class Curriculum Conducted by Experts and Celebration

In 2021, employees participated in
Omnichannel Development Project

4,267
employees

Human Capital Development Performance
Training 2019 2020 2021

Average hours of employee training
6.7 10 13.8
(hours/person/year)
Investment in employee training
109 100 150
(million THB)

3.4.2.3 Occupational Health and Safety

The Company is determined to operate its business in compliance with the Safety, Occupational Health and Work
Environment policy that complies with the international standard ISO 45001 to prevent accidents that cause injury
or damage to employees and contractors, and aims to reduce accidents from operations to zero. In addition,
the Company has established projects that push and take care of the occupational health and well-being of
employees through various activities to create awareness and consciousness as follows:

Annual Report 2021 (Form 56-1 One-Report) 205