Page 36 - MercNET User's Guide

3. Select the Reference Number link to view your request
Note: This is for viewing purposes only. You will not be able to update the original request.

Customer Service Index (CSI)/Service Rates
View your retail and warranty labor rates for Mercury products. Labor rates are used to determine the credit
you will receive for warranty work.
• • Select CSI Score/Service Rates from the Service & Warranty menu
This screen is for inquiry purposes only. To update your Retail Rate, contact your Mercury account
representative; to update your Labor Rate, contact the Warranty department (or fill out the Labor Affidavit
form located in Handy Tools > Forms > Service Forms > Affidavit of Retail Labor Rate Form).

Pre-Delivery Inspection (PDI)
Pre-Delivery Inspections (PDI) should be completed for each engine sold. This confirms to Mercury that an
inspection has been completed. PDIs can be submitted prior to registering an engine or through Product
Registration. However, PDI detail needs to be completed after the product is registered.
• • Select PDI/CDI from the Service & Warranty menu
1. Enter the Serial Number
2. Select Continue
3. Complete the form and select Submit
• • When the PDI is submitted, a PDI link will display in Product History

Service Log

• • Select Service Log from the Service & Warranty menu
1. Enter the Serial Number
2. Select Submit
The history of service work is displayed (if any has been entered) along with customer information and
product information

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