Page 34 - MercNET User's Guide
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5. Select File→ Print in the browser to print a copy of the claim. Send this copy along with the
requested parts back to the specified address on the claim for processing.
Closed Claims
Closed claims are claims that have been paid, cancelled, or denied.
1. Select Closed from the drop-down menu under View to view closed claims (if applicable)
2. Select Search By option from the drop-down menu
3. Select the Serial Number link to view detailed information
Literature
View a listing of available documents associated with a specific engine, including service bulletins, parts
bulletins, parts catalogs, service manuals, owners’ manuals and installation drawings.
• • Select Literature from the Service & Warranty menu and select I Agree to the terms
Search by Bulletin Number or Serial Number
1. Enter the Bulletin Number, Serial Number, Product Line and Year, or Document Item Number
2. Select the language (if applicable)
3. Select Continue
4. Select the document number link to view the PDF document
Search by Product Line and Year
1. Select a Product Line from the drop-down menu
2. Select a Year from the drop-down menu
3. Select Continue
4. Select a Horsepower from the drop down
5. Select a Model Number link
6. Select the document number link
• • A second browser window will open the document with Adobe Acrobat Reader
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