Page 18 - MercNET User's Guide

Note: The estimated availability date is an estimate and may change. Contact your Account Representative for
a more specific availability date.
• • Messages regarding items will also be displayed.
• • Select Add to Cart to add the item directly into the shopping cart
o Update the quantity field to change the number of items added to the cart
• • Select End Model Lookup to browse the product catalog for the model number of a product

Order Inquiry

All orders submitted to Mercury can be viewed on MercNET. Use Order Inquiry to view the status and tracking
information of all orders.
• • Select Order Inquiry from the Orders Menu

• • Search for orders in the last 7, 14, 30, 60, 90, or 120 days
• • Search for orders between specified date ranges
• • Search by specific Order Number, PO Number, Order Date, Order Status, Ship To, Order Source or
Order Type
• • Select Open Orders to view the status of all orders that are not shipped, closed, or cancelled
• • Search for Incomplete Orders
• • Search for orders by Invoice Number

Results Display:
• • Open Orders – Displays an incomplete link for all orders that are not yet completed. (Select link to go to
Checkout Review and complete or cancel the order)
• • Order Number – Displays the order number as a link (select the link to view order details)
• • PO Number – Displays PO (Purchase Order) Number that was entered on the order
• • Order Date – Displays the date the order was submitted
• • Booked Date – Displays the date the order was booked
• • Order Status – Displays the header level status of the order
o Entered – Date order entered and submitted to Mercury
o Booked – Order ready for processing and allocation if product is available
o Closed – Order is invoiced
o Cancelled – Order cancelled by customer or Mercury

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