Page 22 - MercNET User's Guide

• • Search by specific Return Number or Return Status
• • Select Create Return to create a new return request

Results Display:
• • Return Number – Displays the return number as a link (select the link to view return details)
• • Return Order Date – Displays the date the return request was submitted
• • Return Status – Displays the header level status of the return
o Booked – Return has been received by Mercury
o Canceled – Return has been canceled
• • Approval Status – Displays the header level approval status of the return
o Pending Approval – Return request has been received by Mercury and is awaiting review
o Rejected – Return request has been rejected by Mercury
o Approved – Awaiting Return – Return request has been approved by Mercury

View Return Details
Displays return details by the header level and at the line level.
• • Select the Order Number link from the Order Inquiry screen

Header (order) Information includes:
• • Return Number – Mercury’s return number
• • Return Status – Status of return request
• • Approval Status – Approval status of return request
• • Return To – Displays address to ship part(s) to
• • Return Notes – Enter return notes (ex. tracking number)

Line Level Information includes:
• • Part Number
• • Item Name
• • UOM – Displays the unit of measure for the item
• • Returned – Displays quantity to return
• • Return Reason – Displays the return reason entered on the request for the item

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