Page 18 - MercNET User's Guide

Header (order) Level Displays: Header Level is the same as Shipment Details.

Line Level Displays:
• • Item Number – Mercury Item Number
• • Item Description – Displays the item description
• • Serial Number – Displays the serial number of non-P&A product
• • Ship Qty (Shipped Quantity) – Displays number of items shipped
• • Warehouse – Displays the warehouse the item was shipped from
• • Line Status – Displays the status of the line
• • Requested Ship Date – Displays only if different than the order date
• • Planned Arrival Date – Displays the expected arrival date at the Ship To location for serialized product
• • Ship Method – Displays how the item is shipped (i.e., Ground, Next Day, etc)
• • Tracking Number – Displays a tracking number link to the carrier’s website for items that have been
shipped and invoiced
• • Carrier – Displays the carrier the items are shipped through
• • Delivery Number – Mercury’s delivery number
• • Freight Terms – Displays how the freight is being paid
• • Shipment Priority – Displays the shipment priority chosen for the order
• • Ship To – Displays Ship To information by line

Returns
Return Requests can be submitted, viewed and completed on MercNET. Use Returns to submit and view
Returns.
• • Select Returns from the Orders menu
• • Search for returns in the last 7, 14, 30, 60, 90, or 120 days
• • Search for returns between specified date ranges
• • Search by specific Return Number or Return Status
• • Select Create Return to create a new return request

Results Display:
• • Return Number – Displays the return number as a link (select the link to view return details)
• • Return Order Date – Displays the date the return request was submitted
• • Return Status – Displays the header level status of the return
o Booked – Return has been received by Mercury
o Canceled – Return has been canceled
• • Approval Status – Displays the header level approval status of the return
o Pending Approval – Return request has been received by Mercury and is awaiting review
o Rejected – Return request has been rejected by Mercury
o Approved – Awaiting Return – Return request has been approved by Mercury

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