Page 19 - MercNET User's Guide

View Return Details
Displays return details by the header level and at the line level.
• • Select the Order Number link from the Order Inquiry screen

Header (order) Information includes:
• • Return Number – Mercury’s return number
• • Return Status – Status of return request
• • Approval Status – Approval status of return request
• • Return To – Displays address to ship part(s) to
• • Return Notes – Enter return notes (ex. tracking number)

Line Level Information includes:
• • Part Number – Mercury item number
• • Item Name – Displays a description of the item
• • UOM – Displays the unit of measure for the item
• • Returned – Displays quantity to return
• • Return Reason – Displays the return reason entered on the request for the item
• • Status – Displays the status of the return
o Booked – Return Request has been received by Mercury
o Canceled – Return Request has been canceled
• • Order Number – Displays the original order number
• • Price – Displays the price of the item
• • Approval Status – Displays the approval status of the return
o Pending Approval – Return request has been received by Mercury and is awaiting review
o Rejected – Return request has been rejected by Mercury
o Approved – Awaiting Return – Return request has been approved by Mercury

Create a Return
Return Requests can be created and submitted on MercNET.
• Select Returns from the Orders menu
1. Select the Create Return button
2. Select either Order Number or Part Number from the drop-down menu and enter appropriate
information in the search field
3. Select Go
4. Select the Order Number from the search results list
5. Select the Return Items button

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