Page 20 - MercNET User's Guide

6. Select the appropriate reason from the Return Reason drop-down menu
7. Enter the Return Quantity
8. Select Next
9. Verify that all information is correct and make any necessary changes
o Cancel Return – select to cancel the return
o Add More Items – Select to add additional items
o Remove – Select to remove an item
o Return Reason – Select to change the reason for the return
o Quantity – Enter the new quantity and select recalculate to change the quantity
10. Select Submit Return
11. A confirmation screen will appear with a return number
Note: Do not send product back until the return request is approved.

Complete a Return
Complete returns on MercNET to receive credit or cancel returns that are no longer needed.
• Select Returns from the Orders menu

1. Select the Return Number for the return request in an Approved - Awaiting Return status
2. In the Return To section, the address to send the return to is listed
3. Enter any necessary information (ex. tracking number) in the Return Notes space
4. Select the Save button

Complete or Cancel a Pending Return
If the return request has not yet been submitted, it will be saved in the system to submit at a later time. To
access a started return, follow the steps below to complete or cancel it.
• Select Returns from the Orders menu

19