Page 26 - MercNET User's Guide

11. Enter line comments
Note: Line comments are for your reference only.
12. Select Create Order
13. Update the Shipment Method (as needed)
14. Select Complete Order

Service and Warranty

View warranty information, service and parts bulletins, and product history; submit product registrations and
warranty claims.

Product History
View product descriptions, open fix campaigns, registration information, and warranty history by serial
number.
• • Select Product History from the Service & Warranty menu
1. Enter a Serial Number
2. Select Submit

• • Product information displays the model description. If the engine is a part of a MerCruiser sterndrive
package, the drive and transom serial numbers will be displayed (if they were registered with the
engine).
• • If the engine has been registered, the owner’s information is displayed
• • The start and end dates of the original warranty period are displayed. Promotional Warranty Period (if
applicable) details can be viewed by selecting the link (if displayed). If an engine has an extended
warranty the Product Protection expiration date is displayed. The Manufacture Date is also displayed
referring to the date the product was manufactured.
Note: The grid at the bottom of the screen provides detailed information on “events” or transactions that
occurred on the product. Types of transactions include invoices, registration, warranty claims, Product
Protection plans, and fix campaigns.
• • To view detailed information, select a link in the Type column

Product Registration
Submit registrations on most serialized products including MotorGuide, Outboards, MerCruisers, and
Inflatables. Submitting online eliminates the need to mail in the registration card.
• • Select Product Registration from the Service & Warranty menu
1. Enter the Serial Number
2. Select Submit

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