Page 30 - MercNET User's Guide

15. Enter the Solution
16. Enter the Description of Failure. This field will be automatically filled in if you selected a fix bulletin
in the General Section.

17. Enter the Qty
18. Enter the Item Number
19. Select the checkbox for “I understand all parts will be ordered”
Note: Only enter the parts that you will need to order from Mercury to complete this job. Once this request is
approved, these parts will automatically be ordered for you. You will be able to add additional parts used from
your inventory after the pre-auth request is approved.

• • If Flat Rate codes are known, type them in the Rate Code field. When you’re finished entering the
codes, the Description and Hours will fill in automatically. Also, if referencing a flat rate book, the
hours may have been updated since publication. MercNET will automatically update any incorrect
hours once the request is submitted.
21. Select the Select Labor Rate button. Labor Codes are limited to three. If more are needed, NJC (No
Job Code) should be used. NJC is limited to 20 hours and should be explained in the Detailed
Description of Failure box.
22. Select the checkbox for “I understand submission of this Warranty Order (Pre-Auth Request) does
NOT guarantee payment of a claim.”
23. Select Submit and the request will be submitted to Mercury
Note: If you are unable to complete a request for any reason, select Save as Draft before moving on to other
functions of MercNET.

Create a Claim
1. Enter the Customer’s First Name
2. Enter the Customer’s Last Name

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