Page 28 - MercNET User's Guide

19. Enter the Engine Hours (optional)
20. Select Submit

21. Select OK to complete the Pre-Delivery Inspection (PDI) form or select Cancel to return to the
Product Registration. The PDI link can be selected from the Service and Warranty menu to
complete at a later time (see PDI for details).

Warranty Entry
Warranty Entry is used to create new claims or warranty order requests on products that have been registered
to a customer, are in inventory, or on parts and accessories.
Note: Warranty Orders should be submitted to obtain parts for warranty services at special terms. If the job
cost is greater than $10,000, it should be completed through Mercury Technical Services.
• • Select Warranty Entry from the Service & Warranty menu
If you have any claims or warranty order requests on hold (claims that have been started, but not submitted)
they will be displayed here. To continue working on a claim that is on hold, select the serial number link to
open the claim.

Create a Warranty Order (Pre-Auth Request)
Only products that are within standard warranty or product protection periods or have an open fix bulletin
(recall) are eligible for warranty orders. Contact Technical Service for pre-authorizations for product out of
warranty or if any one part’s cost exceeds $10,000, dealer cost.

1. Enter the customer’s First Name (if applicable)
2. Enter the customer’s Last Name (if applicable)
3. Enter the Serial Number (if applicable)
4. Select Warranty Order (Pre-Auth Request)
5. Select the appropriate Claim Option(s)
o Select Stock Inventory if the product is not registered to a consumer. It is not necessary to
include a consumer name since the product has not been sold.
o Select Standard for an original engine component failure under warranty due to a defect in
material or workmanship
o Select P&A/Reman/Quicksilver for one of the following reasons:
▪ The part was not an original component of the engine but was installed upon engine
purchase (serial number required).

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