Page 29 - MercNET User's Guide

▪ The part was sold to a retail customer (serial number not required), either over-the-
counter or via a service work order and the part was defective. Purchase receipt or work
order copy required.
▪ The claim is for a Certified Pre-Owned engine (serial number required)
o Select MotorGuide if this request is for a MotorGuide trolling motor. If you select MotorGuide,
you will be prompted to enter the model number.
o If this is not a stock inventory, P&A, or MotorGuide request, select nothing
6. Select Create

7. Enter a Work Order number (optional)
8. Enter the Contact Name of the person Mercury Technical Services may contact should there be
questions regarding your request

9. Enter the Engine Hours (enter zero if hours of operation are not applicable to product)
10. Select Yes or No for work due to Corrosion
11. Enter the Failure Date or select the Calendar Button to select a date
12. Select a Fix Bulletin Number (if applicable—the fix bulletin number will be displayed only if it is
open)
13. Enter the Symptoms
14. Enter the Diagnosis

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