Page 24 - MercNET User's Guide

1. Select the Return Number for the return request in an Approved - Awaiting Return status
2. In the Return To section, the address to send the return to is listed
3. Enter any necessary information (ex. tracking number) in the Return Notes space
4. Select Print Order to print the page to include with the returned item(s)
5. Select the Save button

Complete or Cancel a Pending Return
If the return request has not yet been submitted, it will be saved in the system to submit at a later time. To
access a started return, follow the steps below to complete or cancel it.
• Select Returns from the Orders menu

1. Select the Pending Return button
2. Select the desired Return Number
3. The return details will display to be canceled, edited, or completed as needed
o Cancel Return – Select to cancel the return
o Add More Items – Select to add additional items
o Submit Return – Select to complete the return request and submit to Mercury for review
o Remove – Select to remove an item
o Return Reason – Select to change the reason for the return
o Quantity – Update the quantity and select Recalculate
Note: Do not send product back until the return request is approved.

Open Orders
Check the status of open orders for all orders that are not shipped, closed or cancelled. Open Orders include
backorders, future requested ship dates, orders started and not completed, and orders on credit hold.
• • Select Open Orders from the Orders menu

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