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Any requests for changes to the pick-up/drop off address for
your child must be made in writing to
travel.assistance@enfield.gov.uk.

Please keep the Travel Brokerage Team updated with any
changes to your telephone numbers/email address and provide
at least one weeks notice for changes to new permanent
address.

Please ensure to provide the Travel Brokerage Team with
alternative/emergency contact details including full postal
address and telephone number/s i.e. neighbour or family
member living close by.

HOW LONG WILL THE TRANSPORT WAIT?

Transport will wait outside your home or agreed collection point
for up to three (3) minutes after the pre-arranged pick up time. If
your child is not ready thereafter, a letter will be put through your
letter box (where possible) to notify you that transport has
already visited your address and will proceed to collect other
students. The reason for this is to minimise waiting time for the
other children on board the vehicle and those not yet collected
who may get agitated due to the delay and also to enable the
other students travelling in the same vehicle as your child to
arrive at school on time.

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